1.After sale Service:
Answer:We will provide all spare parts needed for maintenance of the equipment.During the period of
guarantee, within 2 years (24 months), the seller we will be responsible for the damage due to the defects
in designing and manufacturing.If you need installation, please inform us, our engineer to your factory to
install and test machines for you.
2.Question:Are your manufacture?
Answer:we are manufacture of PVC window door machine, Aluminum window door machines, insulating
glass machines.
3.Question:What’s the customer service ?
Answer:reply within 12 hour.deliver max. days within 15 days (If some machines, such as the lock hole milling
machine,end milling machine,etc. this is small model, we have in store, and can delivery for you soon within
3-5 days after get your deposit).one to one service.24 hours for after -sale service.7 years experience in
foreign trade(more than 15 years experience in this kind machine field).fluent English.
4.Question:if our price higher than other suppliers?
Answer:please pay attention to the machine quality when you compare prices,and we never quote very high price to customers.All our machines are equipped with famous brand parts,long life use.
5.Question:How long is the delivery time ?
Answer:For standard machines, it would be 3-15 days; For non-standard machines and customized machines
according to clients specific requirements,need 15 to 25 days.
6.Question:How's the payment ?
Answer:30% TT advance,other 70% before shipment or against copy of bill of lading.